Save OPTIS Product Options to Shopify Order Notes

2 min setup
No coding required
Runs automatically

Capture every product customization from OPTIS and send it directly to your Shopify order notes. When customers select colors, sizes, or add-ons through OPTIS, those choices appear in your order details automatically. Perfect for fulfillment teams who need complete product specifications without switching between apps or missing critical customization details. Leave the template as is to preserve all options in the order notes or filter for select options in the trigger.

optis logo icon
Order Created
Shopify logo icon
Update Order Notes

How it works

2 steps to start capturing product customizations directly in your order notes

optis logo icon

Order Created

App connector: OPTIS Product Options • Time to complete: 0 minutes (Auto-configured)
Why this matters: This trigger detects when a new order comes in that includes OPTIS product options, ensuring the workflow only runs for orders that actually have customizations to capture.

This step automatically monitors your store for new orders containing OPTIS product options and customizations. When a customer places an order with personalized products (like custom text, color choices, or special requests), this trigger fires immediately to start processing the order data. The trigger captures all the order details including line items and their associated custom properties. No configuration is needed - this step runs automatically once you activate the workflow.

Shopify logo icon

Update Order Notes

App connector: Shopify • Time to complete: 0 minutes (Auto-configured)
Why this matters: This action formats and saves all the OPTIS customization details directly to the Shopify order notes, making it easy for fulfillment teams to see exactly what the customer wants without switching between apps.

This step takes the product customization data from OPTIS and formats it into readable order notes in Shopify. For each line item in the order, it creates a structured format showing the product name, SKU, and all custom properties (like personalized text, color selections, or special instructions). The "append" setting is enabled by default, which means new notes get added to existing notes rather than replacing them. You can customize the note format by editing the template, but the default structure clearly organizes all customization details for your fulfillment team.

Trusted by 1,000+ Shopify merchants
Logo: Rothy's Logo: Adidas Logo: Allure Logo: GQ Logo: DraftKings Logo: Chubbies Logo: Made In Cookware Logo: MUD/WTR

Ready to start capturing product customizations directly in your order notes

Get setup in 2 minutes.

Try this template →

Frequently asked questions

Will this work with all OPTIS product option types?

Yes, this workflow captures all custom properties that OPTIS adds to line items, including text fields, dropdown selections, checkboxes, file uploads, and conditional options. The formatting automatically adjusts to display whatever customization data is present on each product.

What happens if an order has both standard products and OPTIS-customized products?

The workflow will only add notes for line items that have OPTIS customizations. Standard products without custom options won't generate any additional notes, keeping your order notes focused on items that actually need special handling.

Can I modify how the customization details appear in the order notes?

Absolutely. You can edit the note template in Step 2 to change the formatting, add prefixes like "CUSTOM:" to make options stand out, or reorganize how the product name, SKU, and custom properties are displayed to match your fulfillment team's preferences.

Make this template your own!

Customize this workflow even further:

Add conditional formatting based on customization complexity
Set up logic that tags orders differently based on the number or type of customizations - simple text personalization might get a "Standard" tag while complex multi-option orders get marked as "Premium" for different handling processes.
Connect to your fulfillment system
Extend this workflow to automatically send formatted customization details to your production management software, 3PL system, or print-on-demand service so custom orders flow seamlessly from Shopify to production.
Create customer service alerts
Add a step that notifies your support team via Slack or email when orders contain specific types of customizations that typically generate questions, letting them proactively reach out with order confirmations.
Build a customization analytics database
Store all the product options data in MESA Tables to track which customizations are most popular, identify trends in personalization requests, and make data-driven decisions about product offerings.

You're in good company

"MESA has been a game changer for us. And, if you ever get stuck, their support team is always super helpful."

  • Ico star
  • Ico star
  • Ico star
  • Ico star
  • Ico star
PetFriendly

"It's like Zapier but exactly designed for Shopify. I have been able to complete all the workflows that I've needed."

  • Ico star
  • Ico star
  • Ico star
  • Ico star
  • Ico star
Zailys

"The MESA team has been amazing at helping us set up our automations. We would highly recommend this app!"

  • Ico star
  • Ico star
  • Ico star
  • Ico star
  • Ico star
Rothy's

Ready to start capturing product customizations directly in your order notes?

7-day free trial • 2 min setup • Cancel anytime

Need help? Our automation experts will help you personalize this workflow for free. Contact support