Receive a Slack Alert When Your Shopify App is Uninstalled

4 min setup

No coding required

Runs automatically

Stay on top of customer activity with instant Slack notifications whenever a merchant uninstalls your Shopify app. This template listens for uninstall events via Shopify Partners and delivers key merchant and event details to your Slack channel so you can follow up, gather feedback, and improve retention.

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App Relationship Uninstalled

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How it works

2 steps to get notifications when your Shopify app gets uninstalled

App connector: Shopify Partner • Time to complete: 2 minutes

Why this matters: This trigger monitors your Shopify Partner account every 15 minutes to detect when stores uninstall your app, capturing critical data like the store domain, uninstall timestamp, and reason.

You'll need to enter your App ID, which you can find in your Shopify Partner Dashboard under "Apps" - it's the numerical ID shown in your app's URL or details page. The trigger automatically polls Shopify's Partner API to check for uninstall events and collects detailed information including the store's myshopify domain, when the uninstall occurred, any notes provided, and the reason for uninstalling. This data gets passed to the Slack notification step so you have complete context about each uninstall event.

App connector: Slack • Time to complete: 2 minutes

Why this matters: This action immediately sends a formatted Slack message with all the uninstall details to your specified channel, so you can respond quickly to app uninstalls or track patterns.

ou'll configure the Slack channel field with your desired channel name (like #app-alerts or #customer-success). Before selecting your channel, invite the MESA Slack app by typing @MESA in your channel and clicking the Invite button - private channels won't appear in the dropdown until you do this. The message automatically formats the uninstall data into a clear alert showing the store domain, uninstall timestamp, any provided notes, and the specific reason for uninstalling. This gives you immediate visibility into app churn without having to constantly check your Partner Dashboard.

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Frequently asked questions

Will I get notified about test app installations and uninstalls?

The workflow monitors all app relationship changes in your Partner account, including development and test stores. If you want to filter out test stores, you can add a condition step to check if the store domain contains common test indicators before sending the Slack notification.

How quickly will I receive notifications after an uninstall?

Notifications arrive within 15 minutes of an actual uninstall since the trigger polls Shopify's API every 15 minutes. The delay ensures you get reliable data but means very recent uninstalls might take a few minutes to surface.

What if the uninstall reason field is empty or generic?

Many stores don't provide specific uninstall reasons, so you might see generic responses like "No longer needed" or empty reason fields. The notification includes all available data from Shopify, but you can customize the message template to handle blank fields more gracefully or add follow-up workflows to gather more detailed feedback.

Make this template your own!

Customize this workflow even further:

Add team member mentions

Tag specific team members in your Slack notification based on the uninstall reason, so customer success gets tagged for support issues while product team gets notified for feature-related uninstalls.

Create follow-up tasks automatically

Connect to project management tools like Asana or Notion to automatically create follow-up tasks for re-engagement campaigns or exit interview scheduling when high-value stores uninstall.

Store uninstall data for analysis

Save uninstall details to a Google Sheets spreadsheet or database to track patterns, identify common reasons, and measure retention improvement over time.

Deploy AI for smart responses

Let AI agents analyze the uninstall reason and automatically draft personalized re-engagement emails or determine whether to offer discounts, feature previews, or schedule a call.

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