How it works

Follow these 2 simple steps to get Slack notifications when returns are authorized in Loop Returns

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Return Created or Updated
App connector: Loop Returns • Time to complete: 3 minutes
Why this matters: This trigger monitors your Loop Returns account for any new returns or updates to existing returns, capturing the exact moment when return status changes occur.

This step automatically connects to your Loop Returns account through a webhook URL that MESA generates for you. You'll need to copy this webhook URL and create two separate webhooks in your Loop Returns dashboard - one for "Return created" events and another for "Return updated" events, both using the same URL. When any return activity happens in Loop Returns, the webhook sends that data to MESA to start the workflow. The step captures all return details including the return ID, status, and other relevant information that gets passed to the next step.

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Send Message
App connector: Slack • Time to complete: 2 minutes
Why this matters: This action immediately notifies your team in Slack whenever a return reaches authorized status, keeping everyone informed without manual monitoring.

This step sends a formatted message to your specified Slack channel containing the return ID and authorization details. You'll configure which Slack channel receives these notifications by entering the channel name (like #returns or #customer-service) in the channel field. The default message reads "Authorized return. Return ID: [return ID]" but you can customize this text to include additional return details or match your team's communication style. The message sends instantly when the trigger detects an authorized return status.

Make it your own

Customize this workflow even further:

Add conditional logic for return values
Set up conditions to send different Slack messages or notify different channels based on return amount - like flagging high-value returns to managers while routing standard returns to customer service.
Create follow-up task assignments
Chain additional steps to automatically create tasks in project management tools like Asana or Trello when specific types of returns get authorized, ensuring proper follow-up workflows.
Store return data for reporting
Connect a spreadsheet or database step to log authorized return details for monthly reporting, tracking return patterns, and identifying frequently returned products.
Deploy AI agents for smart routing
Let AI agents evaluate return reasons and customer history to automatically route notifications to the most appropriate team member or department based on complexity and priority.

Frequently asked questions

Will this trigger for all return status changes or only authorized returns?
This workflow triggers on both return creation and updates, but the Slack message specifically mentions "authorized returns." You may want to add a condition step to filter for only authorized status changes, or customize the message to reflect the actual return status.
Can I customize the Slack message to include more return details?
Yes, you can edit the message field to include additional information like customer name, return reason, or product details. Loop Returns provides various data fields that you can reference in your custom message format.
What happens if my Slack channel name changes after I set up the workflow?
The workflow will fail to send messages if the channel no longer exists or MESA loses access. You'll need to update the channel field with the new channel name and ensure MESA still has proper permissions to post in that channel.
What is a template?
Templates are pre-made workflows by our team of experts. Instead of building a workflow from scratch, these have all the steps needed to complete the task.
Can I personalize a template?
Yes! Every step can be customized to meet your exact requirements. Additionally, you can even add more steps and make it more sophisticated.
Are templates free?
Yes! Our entire library containing hundreds of templates are free to use and customize to your exact needs.

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