Get Discord Notifications When Customers Install Your Shopify App

3 min setup

No coding required

Runs automatically

Get instantly notified in Discord when a customer installs your app so you can welcome them, offer help, and stay connected to your growth. This template sends a real-time message when someone subscribes, allowing you to personalize onboarding and boost team momentum.

Set this up in 3 minutes →

Customer Installed

Create Channel Message

Trusted by 1,000+ Shopify merchants — from solo operators to scaling brands.

How it works

2 steps to get Discord notifications whenever someone installs your app

App connector: Mantle • Time to complete: 0 minutes (Auto-configured)

Why this matters: This trigger detects the exact moment a new customer installs your app, capturing their details and trial information to pass to your Discord notification.

This step automatically activates whenever a customer installs your app through the Shopify App Store or your direct installation link. It captures essential customer data including their store name, email address, Shopify plan, and trial expiration details. The trigger runs in real-time, so you'll know about new installations within seconds. No configuration is needed - this step works automatically once the workflow is enabled.

App connector: Discord • Time to complete: 2 minutes

Why this matters: This step formats all the customer installation data into a readable Discord message and delivers it to your specified channel, giving you instant visibility into new app installs.

You'll need to configure your Discord Channel ID in the "channelId" field - right-click your Discord channel and select "Copy ID" to get this value. The message content is pre-formatted to include celebration emojis, the customer's store name with a clickable link, their Shopify plan, email address, and trial expiration countdown. The system automatically calculates days remaining in their trial and handles different billing statuses. Once configured, this step sends the formatted message to your Discord channel every time the trigger fires.

Ready to get Discord notifications whenever someone installs your app

Get setup in 3 minutes.

Try this template →

Frequently asked questions

Can I customize the Discord message format or add more customer details?

Yes, you can edit the message content in the "Create Channel Message" step to include additional fields, change the formatting, or add custom text. The workflow captures extensive customer data that you can reference in your message template.

Will I get notifications for app reinstalls or only new customers?

This workflow triggers specifically on new app installations, so you'll receive notifications when customers install your app for the first time. Reinstalls by existing customers won't trigger additional notifications.

What happens if my Discord channel ID changes or gets deleted?

The workflow will fail to send messages if the channel ID is invalid. You'll need to update the Channel ID field with a new valid channel ID, and consider setting up error handling to notify you if message delivery fails.

Make this template your own!

Customize this workflow even further:

Add Slack notifications alongside Discord

Connect additional messaging apps to notify multiple team channels or platforms when new customers install your app.

Store customer data in spreadsheets

Save installation details to Google Sheets or Airtable to build a customer database with install dates, trial periods, and store information.

Set follow-up reminders

Schedule delayed actions to send reminder messages before trials expire or check in with new customers after their first week.

Deploy AI agents for personalized outreach

Let AI evaluate new customer data and automatically send customized welcome emails based on their Shopify plan, store size, or industry.

"MESA has been a game changer for us. And, if you ever get stuck, their support team is always super helpful."

PetFriendly

"It's like Zapier but exactly designed for Shopify. I have been able to complete all the workflows that I've needed."

Zailys

"The MESA team has been amazing at helping us set up our automations. We would highly recommend this app!"

Rothy's

Ready to get Discord notifications whenever someone installs your app?

7-day free trial • 3 min setup • Cancel anytime

Start with this template — It's free

Need help? Our automation experts will help you personalize this workflow for free. Contact support