How it works

Follow these 2 simple steps to start receiving tracking updates for your fulfillments

Shopify logo icon

Fulfillment Created
App connector: Shopify • Time to complete: 0 minutes (Auto-configured)
Why this matters: This trigger detects when a new fulfillment is created in your Shopify store and captures the tracking number that needs to be monitored.

This step automatically monitors your Shopify store for new fulfillments and extracts the tracking information when orders are shipped. The trigger captures essential data including the tracking number, carrier information, and fulfillment details from Shopify. No configuration is required - it connects directly to your Shopify store and runs continuously in the background. When a fulfillment is created with tracking information, this step passes the tracking number to the next step for package monitoring setup.

package tracking icon

Track Package
App connector: Package Tracking • Time to complete: 0 minutes (Auto-configured)
Why this matters: This action creates a tracking record in the package tracking service so you can monitor delivery status and provide updates to customers.

This step takes the tracking number from the Shopify fulfillment and creates a new tracking record in the package tracking system. The tracking number field is automatically populated with the value from your Shopify fulfillment, so no manual configuration is needed. Once created, the package tracking service will begin monitoring the shipment and collecting delivery updates from the carrier. The tracking information becomes available for customer notifications and order status updates.

Make it your own

Customize this workflow even further:

Add scheduled follow-ups
Send automated delivery confirmation emails or SMS messages when packages are delivered, or trigger customer feedback requests after successful delivery.
Create customer notifications
Connect to email or SMS services to automatically notify customers with tracking links and delivery updates throughout the shipping process.
Store tracking data
Save package tracking details and delivery timestamps in your own database tables for analytics and customer service reference.
Deploy AI for shipping insights
Let AI agents analyze delivery patterns and automatically flag delayed shipments or suggest shipping optimizations based on tracking data.

Frequently asked questions

What carriers does the package tracking service support?
The tracking service supports major carriers including UPS, FedEx, USPS, DHL, and many regional carriers. If your Shopify fulfillment includes a tracking number from a supported carrier, it will automatically begin monitoring the package status.
Will this work if I create fulfillments without tracking numbers?
No, this workflow requires a tracking number to function. If you create a fulfillment in Shopify without adding tracking information, the workflow will skip that fulfillment since there's no tracking number to monitor.
How often does the package tracking update with new information?
Package tracking typically updates every few hours as the carrier scans the package at different locations. The exact frequency depends on the carrier and how actively they're updating their tracking system during transit.
What is a template?
Templates are pre-made workflows by our team of experts. Instead of building a workflow from scratch, these have all the steps needed to complete the task.
Can I personalize a template?
Yes! Every step can be customized to meet your exact requirements. Additionally, you can even add more steps and make it more sophisticated.
Are templates free?
Yes! Our entire library containing hundreds of templates are free to use and customize to your exact needs.

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