How it works

Follow these 2 simple steps to start receiving Discord notifications when customers uninstall your Shopify app

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Customer Uninstalled
App connector: Mantle • Time to complete: 0 minutes (Auto-configured)
Why this matters: This trigger automatically detects when a customer uninstalls your Shopify app and initiates the notification workflow, giving you immediate awareness of churn events.

This step monitors your Mantle-powered Shopify app for uninstall events and captures essential customer data including their name, email, shop domain, and Shopify plan details. The trigger activates instantly when an uninstall occurs, requiring no configuration from you. It automatically passes all the customer information to the Discord notification step, ensuring you have complete context about who uninstalled and when.

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Create Channel Message
App connector: Discord • Time to complete: 2 minutes
Why this matters: This step formats and delivers a comprehensive Discord notification with all relevant customer details, allowing you and your team to respond quickly to app uninstalls.

This step sends a formatted message to your specified Discord channel containing the customer's name, email, shop URL, Shopify plan, and a direct link to their Mantle customer record. You need to configure the Channel ID field with your Discord channel's ID (right-click your Discord channel and select "Copy ID" to find this). The message includes clickable links to the customer's shop and their Mantle profile for quick access to additional details and potential re-engagement opportunities.

Make it your own

Customize this workflow even further:

Set custom message formatting
Modify the Discord message content to include additional customer data, custom branding, or specific team mentions using @here or @role tags.
Chain retention workflows
Add follow-up steps like creating tasks in project management tools, sending personalized re-engagement emails, or updating customer status in your CRM.
Filter by customer segments
Add conditional logic to only send notifications for high-value customers, specific Shopify plans, or customers who've been active for a certain period.
Store uninstall data
Save uninstall events to a Google Sheet or database to track churn patterns, identify common reasons for leaving, and measure retention efforts over time.

Frequently asked questions

Can I customize which team members get notified for different types of uninstalls?
Yes, you can modify the Discord message to include role mentions like @support-team or @sales-team, or even create multiple notification steps that send to different channels based on customer characteristics like plan type or revenue.
Will I get notifications for trial users who never converted to paid plans?
This depends on how your Mantle integration is configured. The workflow triggers on any customer uninstall event that Mantle tracks, so if trial users are recorded as customers in your Mantle dashboard, you'll receive notifications when they uninstall.
What happens if my Discord server is temporarily unavailable when an uninstall occurs?
MESA will automatically retry sending the Discord message several times over a period of time. If the Discord API remains unavailable, the workflow will log the failure, but you won't lose the uninstall event data since it's still recorded in your Mantle dashboard.
What is a template?
Templates are pre-made workflows by our team of experts. Instead of building a workflow from scratch, these have all the steps needed to complete the task.
Can I personalize a template?
Yes! Every step can be customized to meet your exact requirements. Additionally, you can even add more steps and make it more sophisticated.
Are templates free?
Yes! Our entire library containing hundreds of templates are free to use and customize to your exact needs.

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